Capable Services

Capable support is provided by Judith Akins as an independent operator. The services provided are versatile. The level of support can be varied depending on your situation. In many clinics practitioners are unaware of aspects of their systems that impact on the level of support required. The following information will help you understand how this service is provided.

Service Options

• On-site visit (may include a travel/accommodation fee)
• Telephone consultation
• Single issue service

• Installation - new
• Installation - additional computers / network
• Set up - from new
• Set up - review
  
  
  • Preinstallation planning
  • all settings
  • security system
  • back up systems
  • debtors for prepayments
  • debtors for third party billing
  • printers
  • stock module
  • statistics and financial reports

• Data base maintenance, clean up
• Staff training - includes explanation and demonstration of areas required
  • Basic daily procedures - log in and log out, adding a new client, making an appointment, registration, receipting, end of shift, correcting errors, to do list, colour coded appointment book.
  • Cancelled or missed appointments
  • Reminders for confirmation of appointments
  • Banking, producing cheque list for banking, financial reports, debtor control.
  • Receipting for Prepayments
  • Receipting for third party billing (e.g. Insurance).
  • Management of debtors
  • Patient tracking facilities - bring ups, recalls, file closure
  • Red sticky flags and permanent notes.
  • To produce letters individually tailored to your business.
  • Use of "Birthday Lists"
  • Schedules to facilitate fast efficient making of several appointments and the printing of 3 monthly or 12 monthly schedules for patients.
  • Use of Appointment properties" to aid in tracking appointment changes, staff responsibilities.
  • Use of "Patients categories" to group patients. To facilitate easy sorting of patient information.
  • Use "Insurance" features for easy DVA processing. This ensures that all DVA patients have appropriate current referrals and that all accounts are claimed in a timely manner.
  • Use Education Class record to keep track of clients who attend Spinal Care Classes.
  • Use of Clinical Reports
  • How to do a backup
  • Using the Things to do list
  • How to complete more advanced functions such as - Customised appointment book, hours, services, payment types, fees, Resources, Client Reports,
  • Patient visit notes and paperless systems
  • Finger print scanners

• Financial Accounting assistance
• Single issue support - conditions may apply.